Delivery Info

Free UK Delivery over £70

Standard UK delivery = £4.49
(Tracked 3-5 working days)

*Next working day = £9.50
(Order before midday Monday – Friday)
signature required
Not currently guaranteed

*Saturday delivery = £15.00
(Order placed before midday on Friday)
signature required
Not currently guaranteed

Europe delivery = £12.50
(5-12 working days)

Rest of World delivery = £15.00
(7 – 12 working days)
USA (14 – 28 working days)

How & When

We ship Monday – Friday (excludes Bank Holidays).

Most of our orders are shipped with Royal Mail, but some are sent via reliable courier.

Orders received before midday Monday to Friday are usually dispatched same day. Orders received after midday Monday to Friday, over a weekend or on a bank holiday, are processed the next working day.

Delivery usually takes place between 9am and 6pm, Monday to Friday (unless you select Saturday delivery). Please note that some delivery drivers may operate outside these times. If you are not at home when the courier or postman tries to deliver your order, they will leave a card to advise you, how to arrange a redelivery or how to collect your order.


Next working day delivery

We offer a next working day delivery to anywhere within mainland UK on most items.

Please note to ensure next working day delivery, orders must be placed before midday Monday to Friday and will be with you by 1pm the next working day, they will also need signing for.

If placed on a Friday, the next working day is Monday, unless Saturday Delivery selected, this must also be ordered before midday.

*UPDATE: Royal Mail are currently experiencing delays, and Next Working Day Delivery is not currently guaranteed, deliveries can take until 9pm to arrive. We will update when we have further information.


Pre-Order

Freeze dried petals hold their stunning colour and shape for up to 3 months when stored away from heat, moisture and light. Once you’ve decided what colours you’d like, order today and choose immediate dispatch if your event is less than 3 months away, or use simply enter your event date at checkout for events over 3 months away and have everything dispatched 1 month before your event, when you need them.


Do you have a shop?

We don’t have a shop to visit as our shop is online and we ship worldwide. If you have a query or would like some advice please get in contact. If you’d like to see the petals before purchase you can select up to 5 petal samples for £1.99


Where is my order

If you have allowed the full amount of time stated for your delivery and your order hasn’t arrived, firstly check everyone at your home or work and with a neighbour, incase they have accepted the parcel for you.

Following this, please contact us via email: orders@petalsandroses.com with your name and order number.


European & International Delivery

We deliver to a range of countries in Europe and across the world. International delivery prices start from £12.50 dependent on weight, this is calculated for you at the checkout.

European Delivery = 5-12 working days

International Delivery = 7 -12 working days

USA delivery = 14-28 working days

The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.

The levels and thresholds of charges vary from country to country. See guidance from the European Commission but generally the rules below apply.

  • Items under €22 – no VAT or duties till July 2021.
  • Items between €22 and €150 – subject to tax and a clearance/handling fee (neither is guaranteed so the customer might not have to pay at all).
  • Items over €150 – subject to VAT, customers duties and a clearance/handling fee

Covid-19 Service Update

During these difficult times, the health of our team, customers and community is our top priority. Petals & Roses is committed to following the latest guidelines and advice from Public Health England. Click for details